SERVICE & REPAIR
We’re proud of our shop and capabilities, but especially our technicians. Whatever the problem, they can fix it. We offer 24-hr service for work stoppages, speedy turnaround, and maintenance schedule monitoring (service contracts.) Bring your scales to our shop or have us out to look at them.
Nothing says “we care” like jumping out of bed at 3 a.m. to resolve a work stoppage. We care.
We keep scales working properly to help avoid work stoppages.
Only pay for the resources needed to fix your scale.
ON-SITE OR IN-HOUSE
We’ll receive scales or send technicians to your location.
How Much Does It Cost?
As of 10/1/18 we bill at $115 an hour with no minimum; if there’s a loose wire that takes 15 minutes to find and solder, the cost will be about $30. If parts and labor threaten to exceed 50% of the scale’s value, a technician will reach out to review your options. These may include repair, recovery of partial operability, or the recommendation of newer, similar scales.
For on-site repairs there is a mileage and time-based service van fee, which we can combine with others in your area if your schedule permits.
How Long Do Repairs Take?
Scale type, capacity, condition, and shop workload will cause repair times to vary. We are generally are able to return scales within 7 to 10 business days. If you know it to be a quick repair, you can make an appointment and have all the office coffee you can drink during the wait.
What Do The Service Contracts Look Like?
We include calibration, certification, and any preventative measures that will help extend the life of your scales. We stay on top of the schedules and group customers together based on location to keep fees as low as possible. We offer 30, 60, 90, 180-day, and annual services contracts.