SERVICE & REPAIR

We provide maintenance and repair on nearly every make, model, and year of scale, including software issues and custom programming. We offer 24-hr service for work stoppages, speedy turnaround, and maintenance schedule monitoring (service contracts.) Bring your scales to our shop or have us out to look at them.

24-HR SERVICE

We keep lines up-and running with 24/7, 365 emergency service for work stoppages.

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SCHEDULED MAINTENANCE

We keep weighing systems working properly to help avoid work stoppages.

NO MINIMUMS

Only pay for the resources needed to fix your scale.
On-site Scale Service

ON-SITE OR IN-HOUSE

We’ll receive scales or send technicians to your location.

How Much Does It Cost?

As of 7/15/20 we bill at $115 an hour with no minimum; if there’s a loose wire that takes 15 minutes to find and solder, the cost will be about $30. If parts and labor threaten to exceed 50% of the scale’s value, a technician will reach out to review your options. These may include repair, recovery of partial operability, or the recommendation of newer, similar scales.
For on-site repairs there is a mileage and time-based service van fee, which we can combine with others in your area if your schedule permits.

How Long Do Repairs Take?

Scale type, capacity, condition, and shop workload will cause repair times to vary. We are generally are able to return scales within 7 to 10 business days. If you know it to be a quick repair, you can make an appointment and have all the office coffee you can drink during the wait.

What Do The Service Contracts Look Like?

We include calibration, certification, and any preventative measures that will help extend the life of your scales. We stay on top of the schedules and group customers together based on location to minimize travel charges. We offer 30, 60, 90, 180-day, and annual services contracts.

Do You Accept Walk-Ins?

Walk-ins are welcome and often work out just fine. But because of the urgency fluctuation that is our service center it’s best to make an appointment to avoid having to wait. There is a small waiting area as well as a starbucks and Fred Meyer close-by.

GET IN TOUCH

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